Shipping Policy

Thank you for shopping with FossilPaws! We're committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days.
• Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Time

• Estimated delivery: 10–12 business days after your order has been shipped.
• Delivery times may vary depending on your location, weather conditions, holidays, or carrier delays.

Order Tracking

Once your order is shipped, you'll receive a tracking number via email so you can monitor your package every step of the way.

Shipping Costs

Shipping costs are calculated at checkout. We may also offer free shipping promotions from time to time.

Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to customs, carrier issues, or high shipping volumes. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our support team as soon as possible. We'll work with the shipping carrier to resolve the issue and help find the best solution.

Contact Us

If you have any questions about your shipment or need assistance with your order, please don't hesitate to contact our customer support team. Include your order number so we can assist you as quickly as possible.