Return & Refund Policy

At FossilPaws, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We'll gladly arrange a replacement or refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

If you'd like a different size or color, please contact our support team. We'll do our best to help you exchange your item, subject to product availability.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of use or damage caused after delivery.
• Items returned without prior approval.
• Clearance or final sale items (if applicable).

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs. If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions about your return or refund, please contact our customer support team. Include your order number so we can assist you as quickly as possible.